Digitization and automation are more than just the typical business buzzwords, contrary to popular belief.

Digitization and automation are more than just the typical business buzzwords, contrary to popular belief. You must concentrate on both of them if you want to get a competitive edge. People expect businesses to keep up with the evolving needs of their customers since we live in a culture that primarily relies on technology. However, 77% of organisations, according to Forrester, continue to employ paper-based processes, while 63% make use of Excel-like applications. Due to this, businesses struggle to match the quick and simple expectations of their customers. In order to stay up with the rapid pace of change and remain competitive, organisations must accelerate their digitization and automation activities. Learn more about these subjects and how they differ from one another by doing so!

Digitization v/s Automation:

The term "digitization" refers to the process of turning a physical object into a digital one. For instance, transferring paper or physical records into a digital or electronic format that a computer can process is known as digitising patient records in order to develop electronic medical records. Information must be digitalized before automation can occur so that any automation system can process the data. Automation, however, improves the already-provided services. It utilises software to carry out tasks and is guided by the standards of business professionals. By automating tasks like emailing clients reminders and customised discount codes, for example, businesses can stay competitive and free up their team to focus on value-added activities

Digitize the business process:

When a non-digital process gets digitalized, it becomes a digital one. It starts with reducing the number of physical sites and switching from paper storage to cloud-based data warehousing. Say you are employed by a bank. Only a few years ago, clients had to physically visit a facility, queue up, and interact with a teller in order to deposit a paper check. Because customers may now self-serve on their bank's website or app, banks have considerably improved their efficiency and focus on their customers.Corporate procedures might potentially be digitised to increase speed and accuracy. Additionally, digitising the R&D process has shortened the time to market by reducing human error and increasing the likelihood of meeting compliance criteria. Additionally, the digitalization of drug development processes has prepared life science companies for automation in the future.

Automate the business process:

Technology-assisted routine tasks must be completed in a predetermined sequence in order to automate a business process. The phrase "automated" refers to any process that was formerly performed by hand but is now completed automatically. Employees can be freed up to work on more crucial commercial or creative duties when automation is done properly.
An common instance of a corporate procedure that could be automated is the creation of recurring reports. Reports are essential for keeping executives informed, but middle management may find it difficult to compile all the data they get and present a coherent picture to their superiors.

Every organisation needs a combination of Digitization and Automation :

When an organisation adopts digitalization, it is simpler to gather and retain important data and manage the systems that aid in meeting customer expectations. Automating repetitive tasks allows operational resources to concentrate on higher-value tasks that are advantageous to the entire business. Businesses can find new ways to personalise and optimise existing automated processes by utilising cutting-edge technology like artificial intelligence, perhaps creating new revenue streams or boosting customer loyalty.